company policies

We strive to provide you the best, personalized care available. To make this possible we adhere to a set of very important guidelines. Please read them carefully. 

24 hours before your first appointment you will receive a text and/or email notification from our system. Check in is 10 min PRIOR to your appointment so we can make sure we get your ID and insurance card, you can complete any missing paperwork, or review insurance requirements like copayments/deductibles.

You may reschedule your initial evaluation ONCE if there’s a scheduling issue because hey, life happens but if you aren’t able to make it again we may refer you elsewhere.

All no-shows to the initial evaluation will be referred elsewhere. 

You will be given a check-in time of no less than 10 minutes prior to your appointment. We keep a strict schedule in order to allow for timely treatment for all of our patients. If you are not in the lobby ready to be checked in at the time of your appointment, your appointment will be rescheduled and a no-show fee may be charged.

IF, our schedule can accommodate a change we can work with you to be seen at a later time. Otherwise, you will need to reschedule that appointment and late charges may apply. 

If you wish to change or cancel an appointment, we require a minimum 24-hour advance notice. Anything less will result in a $50 fee charged to your account. It costs us money to make appointments available to you. Whether you attend or not we still accrue expenses (for staff wages, rent, etc). 

We do not charge you the actual cost for that appointment but rather mere $50 fee. We do NOT make money with this charge; it's only to act as a deterrent from making last minute changes. 

Advance notice allows someone else (who needs it) time to reserve it in place of you. Please be courteous and responsible. Thank you. 

We accept cash, check, or Venmo® with no fee.

Credit, HSA, and debit cards may also be used; keep in mind there is a flat rate processing fee of $3.95 that will be assessed to the total due.

We recommend bringing cash or using Venmo® to avoid these charges. 

If you fail to show for an appointment without notice all future appointments will be removed from the schedule and a $50 fee assessed to your account. If we hear from you on that day, you may reschedule appointments again on a "appointment by appointment basis." 

No-shows on your initial evaluation will result in your case being closed, your referral disregarded, and your case referred to another clinic. Your physician will be notified.

Rationale: Respect is one of our Core Values. We understand that life happens that can prevent you from making it to your appointment on time; however, we expect OPEN COMMUNICATION and the courtesy of a phone call so that we may work with you. We may be able to work some scheduling magic in order to get you in. Do us the courtesy of keeping us posted on what's going on since your therapist will be waiting for you.

We provide cubbies to store your things while you have your appointment.

We realize emergencies may arise and therefore allow you to carry your cell phone during your session, however, please be courteous and set to silent mode or turn off.  No cell phone use is allowed in the gym area due to patient privacy laws and patient confidentiality.

Our facility does not offer child care services. You may not bring children who require supervision with you to your appointment. If your child does not require supervision and is capable of waiting for you quietly in the lobby then you may bring them. If any disturbance is caused to other patients or staff members, you may be asked to terminate your session early and attend to your child.

No children or other persons allowed in the treatment area unless undergoing training from a clinician

If you are experiencing financial difficulties and are unable to afford the cost of our services, we have a "Financial Hardship Application" which may be filled out. If you qualify for financial assistance according to the Federal guidelines, we may legally assist you by waiving or discounting your (patient responsibility) portions of the bill. 

Ask the front desk for assistance. Generally, if you qualify for Medicaid, you will qualify for Financial Hardship as the guidelines are the same.