October is National Physical Therapy Month! Join us for coffee and snacks all month!


Physical Therapy

Focus on MOVEMENT & STRENGTH to finally fix the source of the problem

Visit our team to Move Well & Be STRONG!

(808)935-5255 (Hilo Clinic) (808)657-4923 (Kea'au)

our team rocks!

Make the Right Choice

You should have high expectations of your PT Doc just like we expect our patients to be ALL IN! 

From the Receptionist to your PT Doc to your Clinical Assistant - We ALL want to see you move better and take control of your life! 

We have a genuine investment in your wellness and expect nothing but the best! You're not alone on this journey. If you're ready to work, then we'll be with you step for step

We specialize in manual therapy, orthopedic and neurological conditions, as well as sports & conditioning to improve movement for returning to life and sport!


How We Can Help You

Understanding WHY you are suffering is the first step to recovery! We teach you about your body so you understand WHY we are doing things so you can eventually continue your progress with your prescribed Home Exercise Program 


Being 'STRONG' means different things to different people. 

Whether you want to get back to work, back on the field/court, or just want to be able to get in and out of bed, our team works toward goals that are important to YOU so you stay strong for life! Choose the best physical therapy in Hilo and in Keaau.

movement is our expertise

Advanced Manual Therapy Techniques

Our PT Docs are experts in biomechanics or how the body is designed to move. They use manual therapy techniques to move and assess your joints to make sure they are operating at full capacity. They detect the source of the problem and create a plan to fix it so you can get back to LIFE!

Expert Exercise Prescription

Anyone can Google exercises to strengthen areas of the body but not everyone has the clinical expertise that our PT Docs have! Armed with advanced education in biomechanics, nothing compares to our abilities to customize your plan.

No program is identical. Each plan is modified  to fit YOUR specific condition or goal!

Advanced Techniques & Equipment

ONE treatment does not fit ALL cases. 

Some of the equipment we currently have:

  • Alter G Anti-Gravity Treadmill (Hilo Clinic Only)
  • ML830 Cold Laser
  • Concept2 Rower & BowFlex Elliptical Stepper
  • Myofascial Decompression Techniques using Cupping
  • RockTape & RockBlades 
  • TRX Suspension Training System
  • Core Flyte Sliders & Balance Mats
  • Kettlebells & Slam Balls
  • Battle Ropes & Squat Rack

keep in touch with us!

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Meet our PT docs

Dr. Sonny Santiago, Jr., DPT

Graduate of University of St. Augustine for Health Sciences in San Marcos, CA. Outside of work Sonny likes staying physically active but only so he can EAT whatever he wants! Besides being a major foodie, Sonny loves to play video games, explore nature and read his graphic art novels. He's a Comi-Con regular but you won't catch him dressing up unless his fiancé, Linda, begs and pleads. Sonny is a self-proclaimed "cool nerd" that loves Christmas because of the holiday spirit.

What he loves MOST about caring for patients is their reaction when they feel they can perform better in their sports and daily activities with ease and less symptoms. If he could be an animal he would be the Lion because he knows when to be aggressive/fierce but also stays calm and observes.

Words of wisdom that Sonny lives by:

"There are no limits. There are only plateaus, and you must not stay there, you must go beyond them." - Bruce Lee

You'll catch Sonny mostly in the Hilo clinic but he will cover over in Kea'au if one of the ladies are on vacation.


Dr. Shauna Waiki, DPT, MBA

Graduate of University of St. Augustine for Health Sciences in Florida. Doc Waiki started Pakolea LLC in 2009.  Originally born and raised on Maui, Doc Waiki came to the Hilo with her family in November 2014. Her son, Keliʻikoa, goes to Nāwahīokalaniʻōpuʻu, a Hawaiian immersion school and he speaks fluent Hawaiian and English. Outside of work Shauna loves playing softball, doing interval training using Kettlebells as well as Powerlifting. She is a student of strength and believes that making an effort to change what you dislike about your life is the first step but having someone to walk that journey with you keeps you consistent as well as motivated. 

She enjoys watching movies with a good story regardless of genre and traveling to new places. 

What patients like most about her is that she is tough but compassionate. She loves showing them that anything is possible no matter how crazy the idea. She is a master modifier so she can figure out how to break an activity down into small steps so the goal can be reached. No excuses.


Dr. Linda Nguyen, DPT

 Graduate of University of St. Augustine in San Marcos, CA. Linda's speciality is neuromuscular disorders such as stroke, cerebral palsy, traumatic brain injury, and spinal cord injuries. She also works wonders with vestibular disorders like vertigo, headaches, and dizziness but can treat everyone and anything. 

Outside of work, Linda enjoys entering in local running events and when the sun is out you might catch her on her stand up paddle board on Bayfront. What she loves most about working at Pakolea is that we have a diverse group of people working together and each of us are so different; but somehow we make it work and always have a great time together!

Linda is engaged to Sonny and have a fur baby named Little John. If she could be any animal she would be the Sea Turtle because she could be in the water all the time without her skin wrinkling and fish as well as humans wouldn't mind her company. This PT Doc is a tough cookie despite her compact stature and is determined to find the cause of your pain or weakness by detailed assessment.


welcome to the team kara!

Kara Eldridge, OTR/L

Kara is a graduate from University of St. Augustine in San Marcos, CA. She is first, and foremost, an animal lover - most importantly, a cat lady!

She has been practicing aerial arts for 9 years (think Cirque du Soleil). She loves being off in the air, flying in the silks and on the trapeze. Kara is from New Orleans so she believes Mardi Gras should be a national holiday where you can let loose and just enjoy life!

"When a man loves cats, I am his friend and comrade, without further introduction." - Mark Twain

What is Occupational Therapy?

Your life is made up of occupations - meaningful everyday activities such as being a parent, friend, spouse, piano player, artist, cook, or musician. Even infants and toddlers have occupations to play and learn to develop important developmental skills. Occupational therapy incorporates your valued occupations into rehabilitation.


Who can benefit from OT?

If you have an accident, injury, disease, or condition that has made it difficult for you to participate in your daily activities such as:

  • Wrist injury making getting dressed in the morning painful
  • Arthritis making driving challenging
  • Autism may hinder a child from interacting effectively with classmates
  • A traumatic brain injury keeps an athlete out of their sport because of difficulties with memory and organization skills
  • Ergonomics Assessment and Workplace Injury Prevention

OT handout

clinic managers & collections specialist

physical therapy in hilo
physical therapy in keaau
strength training in hilo
strength training keaau

Faith Liu (Director of Operations)

Mama Faith is our go-to person for handling difficult situations. She always knows what to do every time. Creating leaders with staff training is her specialty to make sure our patients have a great experience at our clinics from the first day they walk in and on their graduation day.

Outside of work Faith loves spending time with her family including their newest addition "Maggie" (man's best friend) and trying different restaurants. She also serves her community on the executive board of Hilo's largest club, "Hui Okinawa."

She lives by the saying: "Always do the right thing even when no one is watching!"

Faith believes what our patients like most about our clinics is the 'ohana atmosphere and the feeling of entering our "home" not just another medical facility.

If she could be any animal, she would be a puppy because they are always happy no matter what and are so loyal to their 'ohana.

Jay Waiki (Collections Specialist)

Always have someone you trust managing the money and who better than the owner's better half? Jay manages the collections, pays the bills, and organizes the financial documents for both clinics. She works closely with Amy, our biller to make sure all the paperwork is completed for reimbursement. 

As a competitive softball player, you'll catch her playing in tournament all over the country. She also works full-time for Hawaiian Airlines and is the exclusive SSK distributor for the State of Hawaii bringing quality baseball/softball gloves to the islands.

Jay's favorite part of how our company cares for patients: "I like making them feel as if there's more than just their suffering..that we all can get through it together and that they are not alone."

Summer Kahele (Kea'au Clinic Manager)

Summer loves enjoying and having fun with her six keiki everyday and supporting them through all the sports and the events they commit to. She hopes to join a team one day to paddle canoe or play volleyball whenever but nothing too serious. She loves crafting when she's in her zone like sewing, crocheting, and making party centerpieces.


What her patients love about her the most is that she expresses pure ALOHA all around but is straight tot the point with no beating around the bush. 

If she could be an animal she would be a lioness because she is the queen of her jungle with her six pack of children. She is shy at times but will let the beast out when necessary!


Clinical Assistants

Christian Espiritu

One of our senior Clinical Assistants, Christian is a student at UH Hilo studying Kinesiology in hopes of becoming a physical therapist. 

Outside of work, Christian loves to workout, go fishing, play video games and intramural sports. He works at Foodland in Kea'au as well as Pakolea.

He has competed in multiple body building competitions for physique demonstrating his discipline and commitment. His favorite quote: "There is no such thing as making up just lost time" - Victor Martinez IFBB Pro Bodybuilder

If Christian could be any animal he would be a unicorn because I'm a uniquecorn get it? hahaha cuz I'm unique (wink wink) (cough cough) 

Pat Ahulau

One of our newest members of the team Pat is responsible for guiding patients through their prescribed exercises and stretches.

Pat has his Bachelor's Degree in Kinesiology from Illinois where he played football.

He is the biggest foodie and LIVES to eat!

One day Pat hopes to go to school to become a Physical Therapy Assistant and will be taking prerequisite courses at UH Hilo next semester.

You'll also catch Pat cooking at Maui Tacos when he's not in the clinic!

Marcus Kenui

Marcus started as an Alu Like intern because of his interest in the healthcare field. 

Marcus has a passion to one day become a nurse and feels that having hands-on experience at Pakolea has enlightened his awareness for working with people and given him confidence to one day work in healthcare.

Marcus plays volleyball and loves to draw but don't leave your work area or the gym a mess, he has an undiagnosed OCD behavior problem and will tidy up before you even notice!

Front desk & activations

Our Fierce Front Desk Duo

When you call either of our clinics, chances are you'll speak to one of these lovely ladies. Sweet, professional, and they also keep you accountable! 

These angelic faces look soft and fragile until you're late or miss your appointment. 

They are the master schedulers and make magic happen so you get the care you need!

Kaylee Valentino

Kaylee is responsible for coordinating front desk activities, distributing correspondence and redirecting phone calls. When you call the Hilo or Kea'au clinic she is usually the one to help you with your schedule and start getting you what you need. 

Outside of work Kaylee loves spending time with her family, friends, and other half, Koapaka. They go on mini staycations to Kona or Waikoloa where Kaylee shops whenever she has the chance.

What she thinks patients like most about our clinics is that they realize that our clinic is different from others in Hilo and in Kea'au and they appreciate that we really care and don't just do what we do for a paycheck.

Kaitlynn Reich-Colipano

Kait is our Activations Specialist; she activates a potential patient to the active caseload. She reviews and verifies all new referrals sent to our clinic and calls patients to schedule their first appointments. She also makes sure that you get your visits recommended by your therapist.

Outside of work, Kait loves watching videos about conspiracy theories and learning about astrology. She loves going back home to Molokai and enjoying time with her family. She believes in not accepting Nothing but appreciating everything so that you don't have high expectations on things but when you do, you'll appreciate it in the long run.

What Kait loves about working at Pakolea is that we have a positive family-oriented culture and thats key to keeping her inspired and ready to work. What she loves most about caring for patients: "I like caring for patients because I know that they are in the right place for them to get better, be better, and feel better. I know that thy are in the right hands and nothing beats the smile on their faces when they are feeling a whole lot better on discharge day."

If Kait were an animal, she would be an elephant because they are intelligent, unstoppable, and have a great memory!

Featured Products

New products are coming soon!

Contact Us

Please contact us directly with any questions, comments, or scheduling inquiries you may have.

Feel free to fax any documents to 

(808) 961-9044 (Hilo Clinic)

1 (800) 281-1486 (Kea'au Clinic) 

Pakolea, LLC

740 Kilauea Avenue, Hilo, Hawaii 96720, United States

(808) 935-5255 (Big Island PT)
(808) 657-4923 (Pakolea Rehab Kea'au)


Big Island PT

Monday - Friday: 7am - 5:30pm

Saturday - Sunday: Closed

Pakolea Rehab Kea'au

16-590 Old Volcano Road (Next to Kea'au Urgent Care)

Monday 8am - 12:30pm

Tuesday - Friday: 8am - 5:30pm

Saturday - Sunday: Closed

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